Frequently Asked Questions
Everything you need to know about our gear and services.
What is the Scars Lifetime Guarantee?
We stand behind our gear. If there is a defect in workmanship or materials, or if you wear your gear out, we will repair or replace it at our discretion.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for items in new, unused condition with original tags. Please note that certain closeout items may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
How should I clean my GORUCK pack?
We recommend hand washing your ruck in a tub with cold water and mild soap. Air dry only; never put your gear in a washing machine or dryer.
Do you offer a discount for military or first responders?
Yes, we are proud to offer a discount to military members, first responders, and teachers through GovX verification at checkout.